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  1. Aiia
  2. Customer Support Agents
  3. Customer Support Incidents

Customer Support Incidents

  • Missing Transactions
  • Information Aiia support needs to better help your users
  • What is Strong Customer Authentication (SCA)?
  • The user lost access to their old email address.
  • Invalid Login Credentials
  • Loan accounts and supported account types
  • Re-establishing a connection to the end user's bank / Lost bank connection 
  • Unattended login - Detailed explanation for end users
  • Why do users have to log in to their bank when they want to synchronize their transactions?
  • Is there a time limit for when the user must complete the Connect Flow?
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Aiia is a licensed Account Information Service Provider (AISP) and Payment Initation Service Provider (PISP) and operates under the supervision of the Danish Financial Services Authority (FSA).
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