Customer Support Agents

General

• Can I test my solution in your sandbox environment?
• Transaction details
• How do Aiia sort transactions?
• What is a webhook URL?
• Do you support wildcards in redirect URLs?

Customer Support Incidents

• Information Aiia support needs to better help your users
• What is Strong Customer Authentication (SCA)?
• The user lost access to their old email address.
• Invalid Login Credentials
• Loan accounts and supported account types
• Re-establishing a connection to the end user's bank / Lost bank connection 

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Legislation and Licenses

• What is a Third Party Provider?
• Is Aiia PSD2 compliant?
• Do I need an AISP or PISP license when using Aiia?
• What data is available through non-PSD2 integrations?
• What type of data are banks supposed to provide through open banking interfaces (PSD2)?
• What is a PSD2 license and how do I get one?

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Information on Aiia

• Do I need a license to use Aiia Enterprise?
• Information about outages and issues
• What is Aiia Data?
• What is Aiia Enterprise?
• How fast is your payment solution?
• Can I use Aiia Enterprise for personal use?