To enable the Aiia/Mastercard support agents to successfully assist your users, they will need as much information as you are able to share.
Here are the most commonly asked questions by Aiia/Mastercard support agents:
- Could you please let us know where you are trying to log into?
- What type of error or message are you receiving?
- Which Bank are you trying to connect to?
- Is it a private or business account you are trying to access?
- Could you provide a screenshot of this error/issue?
- Could you provide us with your Aiia connected email address?
They can contact Aiia/Mastercard support here at: email@example.com