Information Aiia support needs to better help your users

To enable the Aiia/Mastercard support agents to successfully assist your users, they will need as much information as you are able to share.

Here are the most commonly asked questions by Aiia/Mastercard support agents:

• Could you please let us know where you are trying to log into?
• What type of error or message are you receiving?
• Which Bank are you trying to connect to?
• Is it a private or business account you are trying to access?
• Could you provide a screenshot of this error/issue?
• Could you provide us with your Aiia connected email address?

They can contact Aiia/Mastercard support here at: [e-mail]