These are some of troubleshooting steps you can try if you receive the error "Invalid credentials":
- Make sure that your username and password are correct.
- Make sure you have a mobile bank agreement.
- If you don't have a mobile bank agreement, contact your bank. They can help you get one.
- Make sure you are logging in the same way as you do in your mobile bank.
- If you have an option to choose between private and business accounts, please try both.